Conversation
7666
7666@comp.lain.la
>decide to do some maintenance
>knock out the ONT for a while
>automatically generates a trouble ticket with the ISP
>we're so sorry you're experiencing an outage!
>finish the work, plug it all back in, ticket automatically closed
>get an email a few days later from the ISP
>"we're committed to making things right. please go claim service credit for your trouble ticket"
>???
enterprise support is bonkers man.
>knock out the ONT for a while
>automatically generates a trouble ticket with the ISP
>we're so sorry you're experiencing an outage!
>finish the work, plug it all back in, ticket automatically closed
>get an email a few days later from the ISP
>"we're committed to making things right. please go claim service credit for your trouble ticket"
>???
enterprise support is bonkers man.
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@7666 a way someone found to pad the numbers probably. generate completed tickets without having to do anything
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@bajax if only they taught goodhart's law to MBAs
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@7666 I think accurate productivity metrics would decrease value for the shareholders since 90% of the economy is fake anyway
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@bajax accurate productivity metrics are like quantum mechanics. if you observe real productivity you'll change it and not in a good way.
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